Coronavirus (COVID-19): Latest Updates

Everything you need to know about how coronavirus affects your booking

Information on Travel Restrictions

If you are planning to travel in the near future, it’s important to take note of any travel restrictions or warnings that might affect your ability to travel. We would like to provide some information to help you plan your journey.

Please note: Government travel restrictions are subject to change. HomeToGo is not responsible for the correctness or accuracy of the information on this page. Please check with the official government travel resources before finalising your travel plans.






HomeToGo is here to help

In light of the outbreak of coronavirus (COVID-19), we’re monitoring the situation closely. During this time of uncertainty, we strongly recommend following your government’s travel guidelines and the World Health Organisation's (WHO) updates and suggest staying home until further notice.

With new travel restrictions being implemented almost daily, many of our partners have adapted their booking and cancellation policies to allow more flexibility.

Below please find some important information about travel during this period and everything you need to know about modifying your booking or future bookings.

We will continue to update this page and keep you informed. You can also check out our Coronavirus FAQs.

Cancel or modify your booking

We understand that there are many questions right now. Please click the box below for more information on how to modify or cancel your booking.

Cancel or modify your booking

If you've already booked a holiday rental...

The HomeToGo partners are experts and available to answer any questions you may have. You can find your booking partner in your booking confirmation e-mail.

Some of the partners:

Airbnb: Help Centre, Telephone: 0203 318 1111 Help Centre, Telephone: 020 3564 6725

HomeAway: Help Centre, Telephone: 0208 827 1971

TripAdvisor: Help Centre, Telephone: 0800 098 8460.​

Novalsol: Help Centre, Telephone: 0333 012 4926

holidaylettings: Help Centre, Telephone: 0800 098 8460.​

Further questions?

If you have any further questions, our colleagues in customer service are ready to answer them:

Important information before you book

What do I have to consider before my trip?

Please inform yourself about the travel and safety regulations of the destination country before each trip.

General information on the current situation can be found on the website of the Centers for Disease Control and Prevention.

Is there anything to consider if I only want to travel in the next few months?

If you want to book: Please inform yourself about the travel and safety regulations of the destination country. The situation can change daily and it is your personal decision whether to travel. If you have questions about a property or would like to book by phone, our customer service team will be happy to help you: or call +44 20 3826 8782

If you have already booked: Please observe how the situation develops and inform yourself about the travel and safety regulations of the destination country. In case of an official travel warning several of our partners have set up special cancellation and change procedures for bookings. Please contact our customer service team if you have any questions: or call +44 20 3826 8782

Can I reserve a property and book later?

A property cannot be reserved or put on hold. HomeToGo aggregates offers from partner websites and doesn't rent the properties itself.

Current travel advice

Thinking about traveling in the near or distant future? It’s important to stay up to date with the latest travel information for different destinations. Please find further information about whether it’s safe to travel in the following destinations by clicking the links below. We've included information on domestic travel in the UK as well as the latest from some of the most popular international destinations.

The UK

England, Scotland, Wales & Northern Ireland

As of 23rd March 2020, the UK government has advised for everyone to stay at home, and leave only to exercise once a day, travel to and from work where "absolutely necessary", shop for essential items and to fulfil any medical or care needs. People should avoid travelling unless it is essential.

For domestic travel, please refer to the latest guidelines provided by the government and the federal government. As of this writing, the federal government advises against discretionary travel. Here is some more information regarding travel and the coronavirus in the UK.


Outside Europe

Staying optimistic in a pandemic

How can we stay optimistic and take care of ourselves during a pandemic? HomeToGo has researched some of the most interesting ways to find happiness and feel optimistic from cultures around the world. Check out some of these secrets to happiness from different cultures, many of which you can try out in your own home. Maybe you'll even find inspiration for your next trip! (Full research and additional information here.)

Uplifting news stories

At times like this, it can feel like there is only negative news. However, if you look beneath the surface, many people are using this time to find lightness and humour. We have compiled some of our favourite stories and news articles of people looking on the bright side of life.

"Here's how people are making the best of social distancing"


"These are the seven songs competing to be the coronavirus anthem"

Fast Company

"From disco to Batman: the songs spreading awareness about coronavirus"

The Guardian

"My hand-washing song: readers offer lyrics for a 20-second scrub"


"The best coronavirus memes, jokes and tweets to make you a bit happier right now"


Uplifting news stories for this difficult time

- The Good News Movement

Future travel plans

After spending time in isolation (#SocialDistancing), we know you'll be especially eager to travel once health officials say it's safe to do so. In the meantime, you can dream about your next adventure by browsing through different accommodation options at Find something you like? Add it to your Wish List to revisit later.

Stay informed and stay safe!

At HomeToGo, we believe in the importance of following the best advice out there and that the health and safety of loved ones is the most important thing overall.

We will keep this page as updated as possible throughout the coming weeks. Please refer to these trusted resources for expert advice during this time for the most up-to-the-minute information.

Centres for Disease Control and Prevention (CDC)

The World Health Organisation (WHO)

We hope that you have the information you need and feel equipped to make the best decisions in the coming months.